Jamaican Till I Die!

Like most coffee lovers around the world the first thing I want when I wake up, is a cup of freshly ground and brewed coffee and on this particular morning I had none, I was fresh out of beans. The first thing I did after getting ready was to drive down to the shopping center to get a cup of Blue Mountain Coffee the best in the world… So I am in one of my uptown coffee shops waiting patiently in line to get a cup of Blue Mountain Coffee and a pack of Blue Mountain beans, did I mention it was the best in the world? The girl working behind the counter was all nice and chatty to customers in front of me, she takes great pleasure explaining the different blends and gave them service with a smile. When it was my turn her mannerism changed, she was no longer amused, happy and have a look of annoyance about her. I was confused because I had done nothing to this girl and the only difference between the people who were in front of me and I, was that they were all of a lighter complexio...

Some time ago I stopped in the supermarket in Barbican to pick up a few items, while in the line I noticed the cashier with the most miserable grumpy look on her face. I started wondering why is customer service so bad in Jamaica, what could possibly make this woman so unhappy and upset. Then I started to observe the customers and I quickly realized why this woman was so upset and unhappy. Jamaican Customer service providers and the Jamaican customers are locked in a vicious circle of hate. The poor girl had to suffer one disrespect and abuse after another and it did not matter the economic status of the customers. Customer service providers go to work and before they face the public, they must put on the “ do not mess today face ” defensive persona to combat the onslaught of verbal and physical abuse that they must deal with on a daily basis. On this particular day I decided to do the opposite, when it was my turn I walked up to her with a big “Good morning my love, how a...